Refund & Cancellation Policy
Daily Panda Premium is sold only through Google Play and the App Store, as in-app purchases. This page explains how cancellations and refunds work on each store.
1. Who processes payments
All payments for Daily Panda Premium are processed by Google Play or Apple's App Store, depending on where you bought it. We never see your card or bank details, and we cannot charge you directly.
2. Cancelling a subscription
Monthly and yearly Premium plans renew automatically until you cancel. Cancelling stops the next renewal — Premium stays active until the end of the period you already paid for. Deleting the Daily Panda app does not cancel a subscription; cancel it in the store first.
On Google Play: open the Google Play Store app, go to Menu → Subscriptions, select Daily Panda, and tap Cancel. Full steps: support.google.com/googleplay/answer/7018481 .
On the App Store: open Settings on your iPhone, tap your name, then Subscriptions, select Daily Panda, and tap Cancel Subscription. Full steps: support.apple.com/en-us/118428 . Cancel at least 24 hours before the renewal date, or you'll be charged for the next period.
3. Refunds — Google Play
Google handles most Google Play refund requests itself. Within 48 hours of a purchase, you can usually request a refund directly through Google Play. After that window, email support@dailypanda.app and we'll review it — for example if the purchase was accidental, a duplicate, or a feature genuinely didn't work as described. We reply within 2 business days, though the decision itself may take longer. Google Play's own refund policy: support.google.com/googleplay/answer/2479637 .
4. Refunds — App Store
App Store refunds are decided by Apple, not by us — we don't have the ability to issue an App Store refund ourselves. Request one at reportaproblem.apple.com. If you're not sure how, email support@dailypanda.app and we're happy to help you through it.
5. Lifetime purchases
A lifetime purchase is a single, one-time payment that never renews. The same refund process applies: through Google Play (§3) if bought there, or through Apple (§4) if bought on the App Store.
6. What happens when Premium ends
Whether by cancellation or a refund, nothing is deleted when Premium ends. The active theme returns to Forest, per-habit reminders pause (your daily reminder keeps working), and automatic backup pauses. Your existing habits are kept — you can keep tending and editing all of them; only creating a new habit beyond the free limit is blocked. Resubscribing restores your previous setup exactly.
7. Restoring a purchase
Set up a new phone with the same store account? Open the Premium screen in the app and tap "Restore your purchase". Purchases do not transfer between Google Play and the App Store — a Premium purchase made on Android must be repurchased to use on iPhone, and vice versa.
8. Contact
Questions about a charge, a cancellation, or a refund: support@dailypanda.app. We reply within 2 business days (IST).